FREQUENTLY ASKED QUESTIONS (FAQs)

General information

Who are KAÏMERA CLOTHING?

We are a contemporary fashion label dedicated to merging artistry, quality craftsmanship, and cutting-edge design. Our collections celebrate individuality and bold expression.

Where are you based?

Our headquarters are located in Morges, Switzerland, but we cater to a global clientele through our online platform.

Orders and payment

How do I place an order?

Browse our collections, select your desired items, and add them to your cart. Proceed to checkout to complete your purchase securely.

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, etc.), PayPal, and other localized payment options depending on your region (like TWINT!).

Can I cancel or modify my order after placing it?

According to European laws, modifications or cancellations are only possible within 14 days of placing your order. Please contact our customer support team immediately for assistance.

Why was my payment declined?

Payment may fail for reasons such as incorrect details, insufficient funds, or security flags by your bank. Please verify your details or contact your bank if the issue persists.

Shipping and delivery

Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times and costs vary based on your location and the shipping method selected.

How long does delivery take?

We operate on a pre-order basis to ensure exclusive, high-quality production tailored to customer demand. Delivery times are as follows:

Pre-order period: Orders are processed after the pre-order window closes (typically 2 weeks).
Production time: Manufacturing takes approximately 7–9 days.
Shipping to our facility: Products are shipped to our location within 5–7 days.

Final delivery to customer: Once received, your order is dispatched to your address. Delivery times depend on your chosen shipping method and location.

Please note: Delivery times may vary due to external factors such as customs clearance, shipping disruptions, or regional logistics.

What is the locker/collection point delivery method?

For certain countries, we offer delivery to a locker or collection point operated by a third-party logistics provider. After checkout, you will receive an email confirming the assigned delivery location and method. This option provides flexibility and convenience.

If the assigned delivery method is unsuitable (e.g., accessibility issues preventing collection), please contact our support team at support@kaimeraclothing.com to explore alternative solutions or request a refund.

Where can I find more information about shipping?

For more details about shipping options and policies, please refer to our shipping policy.

How can I track my order?

Once your order is dispatched, you will receive a tracking link via email to monitor your shipment's progress.

Are customs and duties included in the price?

For international orders, customs fees and duties are not included and are the responsibility of the recipient. These charges are determined by your country’s regulations and are payable upon delivery.

Returns and exchanges

What is your return policy?

Returns are accepted within 14 days of receiving your order. Items must be in their original condition, unworn, with all tags attached. Final sale items are not eligible for return.

How do I initiate a return or exchange?

Please contact our support team to begin the process. Ensure you include proof of purchase and any relevant details.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Product and care

What sizes do you offer?

Our sizing ranges from S–XXL. Please refer to our size guides for detailed measurements.

How do I care for my garments?

Each piece includes a care label with specific instructions. For general care:

Wash similar colors together.
Use cold water and gentle detergents.
Avoid tumble drying and iron on low heat if needed.

What if an item is out of stock?

Some items may be restocked based on demand. Subscribe to our newsletter for updates.

Collaborations and customisations

Do you collaborate with artists or influencers?

Yes, we actively seek partnerships that align with our brand values. Please email support@kaimeraclothing.com for collaboration inquiries.

Can I customise an item?

Customisations are available for select items. Please check the product details or contact us for more information.

Technical support

I’m having trouble accessing the website. What should I do?

Ensure your browser is updated to the latest version. If issues persist, try clearing your cache or accessing the site via another device or browser.

How do I subscribe to your newsletter?

Scroll to the bottom of our homepage and enter your email address in the subscription box to stay updated on our latest collections and exclusive offers.